YAY SHOP – AVP – Customer Success (2-6 yrs)

Looking for a smart, energetic and growth focused Customer Success manager to join our early-stage startup as a core team member. The candidate would be working closely with the founders and be part of a small, growing team.

The right candidate would be a self-starter, passionate about customer experiences & willing to hustle and grow the the company.

Roles & Responsibilities:

– Regularly talk to customers to understand their experiences

– Set up and streamline customer experience flows.

– Asses trends, shape customer acquisition strategy & generate ideas for product development

– Develop a back-funnel to pass on customer feedback and consistently improve products

– Be the face of the company for customers.

Required Skills:

– Customer obsessed

– Self starter, motivated to succeed

– Problem solver

– Individual performer

– Willing to roll up their sleeves and hustle

– Communicate fluently in at least one local language

We offer:

– Independent working environment, make your own JD!

– Flexible work times

– Competitive salary

– ESOPs on offer for the right candidate

Past experience in a similar role is mandatory. Startup Experience preferred.