Looking for a smart, energetic and growth focused Customer Success manager to join our early-stage startup as a core team member. The candidate would be working closely with the founders and be part of a small, growing team.
The right candidate would be a self-starter, passionate about customer experiences & willing to hustle and grow the the company.
Roles & Responsibilities:
– Regularly talk to customers to understand their experiences
– Set up and streamline customer experience flows.
– Asses trends, shape customer acquisition strategy & generate ideas for product development
– Develop a back-funnel to pass on customer feedback and consistently improve products
– Be the face of the company for customers.
– Customer obsessed
– Self starter, motivated to succeed
– Problem solver
– Individual performer
– Willing to roll up their sleeves and hustle
– Communicate fluently in at least one local language
– Independent working environment, make your own JD!
– Flexible work times
– Competitive salary
– ESOPs on offer for the right candidate
Past experience in a similar role is mandatory. Startup Experience preferred.