Vice President – US Healthcare BPO Operations (18-22 yrs)

Role : VP- Operations (US Healthcare BPO Operations)

Location : Delhi NCR

Job Description:

– Manage the P&L for the US Healthcare Operations

– Manage 2000+ FTE & Multiple Sites.

– Overseeing operational activities for the organization.

– Responsible for the strategic planning and execution of all operations program. Provide high level management to Directors and Senior Managers to maintain a consistently high standard of program delivery and outstanding client and staff experience across all sites.

– Align staff and all other resources to most efficiently and effectively achieve programmatic objectives.

– Deliver results against a defined scope of work that includes measurable ROI, strategic innovation, performance reporting, and human capital development. Manage and grow a portfolio for US Healthcare BU

– Support development of program policies, rules, protocols, handbooks, and forms for all program components.

– Ensure compliance with regulatory client guidelines and standards. Take leadership role in migration to new case management database.

– Maintain a culture of performance management and continuous improvement, helping staff focus on both their individual clients as well as the site overall goals. Responsible for revenues, headcount and all client deliverables.

– Identify opportunities to streamline business processes and systems. Represent the company and actively participate in operational reviews, MBRs/QBRs.

– Maintain internal and external MIS reports.

– Manage project revenues, manpower and profitability for processes, and take necessary actions to meet required targets

– Responsible for monthly/quarterly/annual performance appraisals of employees in the vertical.

– Minimizing operation expenditure within the business. P&L management.

– Developing leadership and coaching programs to increase employee effectiveness.

– Provide strategic direction to assigned lines of businesses.

– Improve employee retention and enhance employee engagement. Perform other duties assigned.

Preferred Qualification / Work Experience:

– MBA from reputed business school

– Preferably currently managing US Healthcare Operations for an International BPO

– Overall work experience of  18+ years with at least 8+ years experience leadership role

– Specializing in US Healthcare Operations or similar in a BPO / ITeS setting.

– Strong understanding of P&L, cost management and financial performance

– Must carry an experience of managing multiple sites.

Delhi NCR

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