Vice President – Operations – Travel Business – ITeS/BPO (18-24 yrs)
Role : Vice President – Operations ( Travel Business) ITeS/BPO
Location : Delhi NCR
Job Description :
Accountability & Responsibility:
– As part of the Senior Management team you lead a team of operational leaders.
– You are customer & client facing & strive to deliver excellent customer experience
– You drive continuous improvement experiments through your team & harvest ideas
– You manage costs & profitability through all available commercial levers
– You develop your people through effective coaching, performance management & drive a recognition culture
– You support your operations colleagues to exceed client expectations on all levels at all times
– You have robust & honest performance & behavioral conversations
– You drive compliance in everything you do You are emotionally aware of yourself & others.
– You handle your interactions with authenticity, empathy & professionalism
Operational Delivery:
– Deliver Contractual & Commercial Performance People Management
– Create a High Performing, Highly Engaged Team Stakeholder Management
– Build Excellent Relationships, Internally & Externally, at all Levels
Compliance & Governance:
– Ensure Compliance to all Relevant Process & Regulatory Standards
– Innovation Drive Continuous Improvement & Create Value
Educational Qualification & Work Experience
– PG / Graduate with 18+yrs of experience . Should have managed Large Travel Processes in an International BPO
– Managed P&L & Large Teams
– Six Sigma Black belt would be an added advantage
