Vice President – Operations – Travel Business – ITeS/BPO (18-24 yrs)

Role : Vice President – Operations ( Travel Business) ITeS/BPO

Location : Delhi NCR

Job Description :

Accountability & Responsibility:

– As part of the Senior Management team you lead a team of operational leaders.

– You are customer & client facing & strive to deliver excellent customer experience

– You drive continuous improvement experiments through your team & harvest ideas

– You manage costs & profitability through all available commercial levers

– You develop your people through effective coaching, performance management & drive a recognition culture

– You support your operations colleagues to exceed client expectations on all levels at all times

– You have robust & honest performance & behavioral conversations

– You drive compliance in everything you do You are emotionally aware of yourself & others.

– You handle your interactions with authenticity, empathy & professionalism

Operational Delivery:

– Deliver Contractual & Commercial Performance People Management

– Create a High Performing, Highly Engaged Team Stakeholder Management

– Build Excellent Relationships, Internally & Externally, at all Levels

Compliance & Governance:

– Ensure Compliance to all Relevant Process & Regulatory Standards

– Innovation Drive Continuous Improvement & Create Value

Educational Qualification & Work Experience

– PG / Graduate with 18+yrs of experience . Should have managed Large Travel Processes in an International BPO

– Managed P&L & Large Teams

– Six Sigma Black belt would be an added advantage

Delhi NCR

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