Vice President/Assistant Vice President – Solutioning – ITeS/BPO/KPO (14-20 yrs)

Vice President/Assistant Vice President – Solutioning – ITeS/BPO/KPO

Job Summary :

– The Solution Architect (SA) plays a critical client-facing role that interprets and translates client requirements into a solution that can be configured from a standard set of offerings.

Main Accountabilities :

– Operational Responsibilities

– Single Point of Contact Accountabilities

– Managing senior client buyer and functional owner relationships for the designated solution

– Driving the necessary sign-off of the solution with proper input on client business objectives, industry, risk assessment, budget and preferences (see service group rules/process and escalation approach for specifics)

– Managing the sales team, Subject Matter Experts required during the sales process and the communication/ collaboration with Outsourcing Service Delivery

– Directing and coordinating with Legal & Commercial and Corporate Transaction Services (CTS) in areas specific to the solution to ensure use of standards

– Collaborating with the Operating Groups to provide input to Terms and Conditions and in some cases accountable for specific Outsourcing contractual terms and conditions

– Identifying leadership contacts for service transition and operations and ensuring appropriate solution plan transition for closed deals

– Interfacing with the delivery organization/s to ensure effective transition, shape services, collaborate on clear solution assumptions, determine appropriate service delivery locations and related cost to deliver

– Orchestrating the action points coming out of the opportunity Quality Assurance process

Solution Planning and Deal Shaping for Qualified Deals :

– Understand and translate buyer requirements into a standard solution offering deal approach, solution plan, proposal and cost estimate leveraging standard process methods, deliverables and the right collection of offerings

– Collaborating as a key member of the sales team to represent the solution offering to the client buyer and other internal Organisations groups

– Aligning final solution architecture (including statement of work, schedules and other contractual documents) with final terms and conditions

– Commercial and Financial Responsibilities

– Preparing the BD spend estimate, schedule, work plan, resource/sourcing plan

– Understand and clearly define the input required to create cost estimates; Preparing the cost model estimates working with Service Delivery, Solution Management (if applicable) and deliver the defined scope of services

People Management Responsibilities : Mentor and support team members and junior solution architects

Other Expectations :

– Good understanding of offering strategy, the standard solution components, the likely adaptations of the solution, as well as knowledge of recent deals/solutions and changes that were made to the standards

– Ability to clearly articulate and – sell- the solution- being able to explain the solution in simple terms

Experience & Role Requirement :

– F&A (R2R,P2P & O2C towers) / Supply Chain domain acumen

– Experience in due diligence, solution identification, feasibility assessment, client visits

– Experience in cost estimation and pricing for outsourcing and offshoring of processes

– Preferred experience in delivery, transition and solution design in an outsourced environment

– Flexible to play a role of Individual contributor as a SA

– Flexible to Travel – both Domestic & International