Vedantu – Quality Analyst (1-4 yrs)

Roles and Responsibilities

– Auditing the Sales calls/Demo sessions made by the team and share feedback with Sales Team for the required actionables

– Ability to review calls/demo sessions against the established metrics for quality and identify the missed opportunity.

– Identifying hygiene & non-fatal errors impacting the process & taking corrective/ preventive action.

– Analyzing the data & preparing quality reports & dashboards as required.

– Escalating issues that hamper the process. Desired

– Provide effective feedback and co-ordinate with the Training Team to provide remedial training.

– Identify the gaps in the current process in order to improve the overall quality of operations

– Conceptual and creative ability to help the organization & the process by sharing new, innovative and effective ideas for improvement.

– Prepare and analyze internal and external quality reports

– Should be able to independently improve the Quality performance

– Take VOC or be a part of other activity as per requirement

Key Requirements :

– Excellent oral and written communication skills.

– Minimum 1 yr Experience from EdTech QA/ EdTech Sales Background

– Excellent Knowledge in MS Office Suite and Google sheets, proficiency in Excel preferred

– Good Analytical Skills

– Good Team player and interpersonal skills.