Unit Head – Outbound Process – Bank Call Center (7-15 yrs)

This is regarding opening with a leading Pvt Bank Call center as a Unit Head – Outbound

Experience: 8+ 10 years in Outbound process servicing of financial products in Banking

NOTE: Looking for candidates from Banking Only

Location: Mumbai

Job role:

– Managing a team of officers and team leaders handling outbound calls for banking retail liabilities products

– Responsible for Recruitment and People retention

– Responsible for Portfolio management , Sales and campaign Objectives.

– Core delivery on Sales, Portfolio Management & Campaign objectives

– Identifying suitable vendor for Contact Center and execution of onboarding process; comprising

– Commercials and Agreement, IT & Tele setup, Hiring, Training, Defining SLA, Quality Desk, etc

– Managing the Life cycle of Priority Customers and cross-selling.

– Managing customer escalation

– Liasioning with different team line Business and Product business impact factors an solving the issues.

– An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem-solving & organizational abilities. Possess a flexible & detail-oriented attitude.

If you are interested kindly call me on 9924777720