Team Manager – Operations – BPO (5-8 yrs)

JOB DESCRIPTION:

Roles and Responsibilities:

– Ensure adherence to company and process guidelines within established productivity standards

– Provide supervision and direction to the team and manage their day-to-day activities

– Maintain and ensure adherence to SOP guidelines by team members

– Provide monthly feedback to team members on their performance

– Provider guidance to the team members to effectively complete the assigned task

– Collects, measures, analyzes, evaluates, interprets, and summarizes data

– Generating reports to be used for performance evaluation of the project

– Cascade and train the team on process updates

– Mentor employees by ensuring productivity along with 100% quality

Skills Required:

– Minimum 2 years of experience in handling team for international process

– Quick learner and ability to lead a team

– Excellent communication & presentation skills Willing to work in fast-growing environment

– Ready to work in Night Shift at Indore Office

– Flexibility with respect to shift timings

– Strong understanding of business goals and standards for customer service

– Ability to communicate effectively with senior management and other departments

– Graduate/PostGraduate in any discipline

– Passion for learning and creative problem solving

Salary offered: 15-20LPA