Tata CLiQ – Assistant Manager – Training & Content Development (3-7 yrs)

  • Full Time
  • Mumbai
  • Full Time
  • Mumbai

– Tata CLiQ is the flagship digital commerce initiative of the Tata Group. It is a multi-category e-commerce platform, operating across categories such as Fashion, Footwear and Accessories, Electronics and Luxury.

– At CLiQ, we encourage experiments and creativity in Technology. We develop and use technology to enhance day-to-day life and have a positive impact on customers.

– Tata CLiQ has a unique omni-channel marketplace model offering customers the convenience of quicker delivery (by shipping from store), easy pick-up and returns, across 1,200+ brands and 1,000 stores in 100+ Indian towns and cities. It is also India’s definitive destination for exclusive Fashion and Electronics brands.

Here’s what we believe in:

– We obsess over customer delight

– We are out there to find an alternate way of doing e-commerce

– We carry an attitude to develop a culture of learning and continuous improvement, both for people and processes

– Our goals will be ambitious, demand significant stretch

– We believe in Uncomfortable Transparency

– We will always be respectful, empathetic and caring about the well-being of our teams


– Play a strategic role in creating a training framework and content design standards

– Help identify content requirements for all of our processes / queues

– Look for and establish innovative ways to create and update modern interactive content

– Design and create Training content that spans a variety of methods including traditional e-Learning and instructor-led courses, bite-sized content, webinar recordings, videos

– Hands on experience on software to create / develop e-learning & digital training content

– Engage other teams such as Category, Marketing, Development and Product to identify, leverage and curate their content to include in our training courses and learning journeys

– Update existing training content to keep pace with new Process/SOPs releases

– Troubleshoot and fix any issues reported for training content

– Help deploy training content on digital portals – internal and external – and other tools used for eLearning and instructor led training delivery

– Conduct TTT of Vendor Training Partners on content that they leverage for training delivery

– Contribute to developing templates, scripts, accelerators, learning models and best practices

– Collaborate with leadership team to develop and execute short, and long-term training and learning objectives that develop skills, enhance productivity and quality of work

– Use performance reviews and skills gap analyses to identify training needs per department, team and individual


– Strong interpersonal skills with the ability to communicate and work with people across multiple levels and functions

– A continuous improvement and best practice attitude

– Organized, meticulous attention to detail

– Committed to a high standard of excellence which includes working professionally and ethically

– Demonstrates self-drive and initiative

– Good judgment and sound problem-solving abilities

– Ability to work within challenging environment with tight delivery timelines


Overall 3-5 years of experience with 3 years of relevant experience as Training AM / Lead in Process/Soft skill training content/module development.


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