So what does an Operations Director really do? Think of yourself as one of the leaders of the department, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being an Operations Director.
Imagine yourself going to work with one thing on your mind: you want to focus on client satisfaction. As you tackle your new tasks for the day, you know that it will lead to one thing: oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders and Staff assigned to his campaigns.
As an Operations Director, you are responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency. You are also responsible for regular and often daily interactions with all the company departments/campaign team leaders and the whole management team. You will maintain an open line of communication between staff and senior management. You will manage and staff the operations assigned. You will be responsible for all aspects of operations which include but are not limited to monitoring operations staffing, providing temporary coverage and training; provision of excellent clientele service, problem resolution, and the like. You will develop individual and team goals and implement plans to carry out objectives.
You will also guide the Operations Managers in meeting all team & individual goals. You will ensure compliance with all established policies and procedures. You will assist the VP for Operations in crafting operations procedures.
So, do you have what it takes to become an Operations Director?
– So, what is it we’re looking for? Well, since this is a director post, we need someone who already has the skills to even call themselves one. So we need someone with at least 3 years of experience in the related field preferably director or VP level specializing in BPO Operations and Management or equivalent.
– We need someone who has handled at least 1,000 FTEs and we need someone who has strong computer skills especially in using MS Office applications. We need someone who has a good track record of meeting and delivering targets. We need someone who can articulate themselves well both verbal and written.
– We need someone who can build productive business relationships with clients, someone who has strong organizational, analytical, and managerial skills. We need someone who possesses a professional, courteous, and resilient attitude.
TaskUs provides a next-generation customer experience that powers the world’s most disruptive companies through the partnership of amazing people and innovative technology.
We provide Ridiculously Good strategy, business process optimization, revolutionary technology, and the best talent to deliver transformational, digital scale.
Our people are at the heart of everything we do. We embrace a culture that fosters a best-in-class employee experience. It’s no wonder we have been named as one of the “Best Places to Work” by the LA Business Journal and San Antonio Business Journal.
TaskUs has been recognized on the Inc. “5,000 Fastest-Growing Private Companies in America” list the past five years and The Los Angeles Business Journal’s “100 Fastest-Growing Private Companies” the previous three years. TaskUs is headquartered in Texas, with operations across the United States, Latin America, India, Greece, Taiwan, and the Philippines.
TaskUs, Inc. is an equal opportunity employer.