Solution Architect – Functional – HRO – BPO/ITEs (11-20 yrs)

The Solution Architect (SA) plays a critical client-facing role that interprets and translates client requirements into a solution that can be configured from a standard set of offerings. The SA operates as a single point of contact or as part of a team (on large deals with multiple SAs) accountable to the SA SPOC from Stage 1 to deal closure and the transition to the OADM

Main Accountabilities:

– Managing all OG, senior client buyer and functional owner relationships for the designated solution

– Driving the necessary sign-off of the solution with proper input from the OGs on client business objectives, industry, risk assessment, budget and preferences (see service group rules/process and escalation approach for specifics)

– Managing the sales team, Subject Matter Experts required during the sales process and the communication/ collaboration with Outsourcing Service Delivery

– Directing and coordinating with Legal & Commercial and Corporate Transaction Services (CTS) in areas specific to the solution to ensure use of standards

– Collaborating with the Operating Groups to provide input to Terms and Conditions and in some cases accountable for specific Outsourcing contractual terms and conditions

– Identifying leadership contacts for service transition and operations and ensuring appropriate solution plan transition for closed deals

– Interfacing with the delivery organization/s (through OADM when assigned) to ensure effective transition, shape services, collaborate on clear solution assumptions, determine appropriate service delivery locations and related cost to deliver

Experience:

– Expert/Good understanding of HR domain in any industry or across industries

– Experience in due diligence, solution identification, feasibility assessment, client visits

– Experience in cost estimation and pricing for outsourcing and offshoring of processes

– Preferred experience in delivery, transition and/or solution design in an outsourced environment