Sleepyhead – Assistant Manager/Manager – Customer Relations (6-8 yrs)

– Developing specific goals and plans to prioritize, organize, and accomplish the key KRAs & KPIs of the CRM team

– Overseeing TL’s manpower rostering to ensure the daily incoming channel of customer inquiries & concerns is not missed.

– Making Decisions and Solving Problems

– Knowledge of implementation & usage of CRM management software such as Zendesk, Kapture CRM, Ameyo, Ozonetel, etc

– Strong knowledge in creating a dashboard of the required report to check & track the overall performance of the CRM team

– Experience in handling Telecalling team


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