Service Head – Hardware & Security Firm (8-15 yrs)

  • Full Time
  • Delhi
  • Full Time
  • Delhi

Industry – Consumer Durables

Category – Operations

Job Type – Permanent

Job Description – The Service Head is a Leadership Position which reports directly to the MD and the person would be expected to lead a team of service technicians and sales support executives with the responsibilities of setting up and managing a service distribution network as well as outsourced call centres

Client Details

– Is one of the leading organisations in the Architectural Hardware Industry as well as in the Electronics Security Systems space and has its headquarter in Delhi-NCR with manufacturing locations across the country working on implementing the latest technologies with vast range of product portfolios


– Lead and integrate the Service Team across Architectural Hardware and Electronics Security Segment

– Implement a strong and resilient Service Distribution network which would involve working and Co-coordinating with internal as well as 3rd party dealer distributor external stakeholders

– Lead Development/Enhancement of existing CRM application and to introduce an IVR System to improve customer engagement and increase automation

– Monitor top tier customer problems to ensure a high level of response time and proper problem resolutions

– Manage all external service providers and review yearly Annual Maintenance Contracts as needed to be able to maximise profitability

– Proposes modifications to service processes wherever required and actions on implementing the same

– Support Sales/BD team as and when required


– Candidates with 8-15 years of experience and a strong background in Service Delivery

– Education qualification of B.E/B.Tech in Mechanical/Electrical Engineering or Equivalent

– Good communication skills and Stakeholder Management

– Highly Technical as well as Analytical – Can absorb and interpret data to escalate abnormalities to Senior Management

– Service Level Agreement (SLA) knowledge to guarantee proper and professional support parameters

– Strong Leadership Skills with an ability to manage large team sizes as the role would require the Service Head to manage a team of technicians and sales support executives

Job Offer

– Leadership Opportunity

To apply online please click the ‘Apply’ button below. For a confidential discussion about this role please contact Robin George on +91 124 452 5467.

The Apply Button will redirect you to website. Please apply there as well.


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