Senior Service Manager – Bank (4-8 yrs)

Senior Service Manager – Top Bank

Job role :

– Effectively managing & mentoring/training the team of Service Delivery Officers, & Teller operations in Delhi-NCR.

– Driving team for cross sell target.

– Sound in customer service, business policies, processes, operations & compliance norms.

– Managing client escalations/grievances related to general product and/or service

– Initiating client contact & better connect as needed to support RMs.

– Conduct audits for the team and provide control mechanisms.

– Ensure adequate inputs given for recommendations of changes in processes and controls.

Job Requirements:

– Customer service orientation

– People Management skills

– Ability to guide and monitor his/her reportees

– Experience of 4 years or more and handling a team for the last 2 years.