Senior Service Manager – Top Bank
Job role :
– Effectively managing & mentoring/training the team of Service Delivery Officers, & Teller operations in Delhi-NCR.
– Driving team for cross sell target.
– Sound in customer service, business policies, processes, operations & compliance norms.
– Managing client escalations/grievances related to general product and/or service
– Initiating client contact & better connect as needed to support RMs.
– Conduct audits for the team and provide control mechanisms.
– Ensure adequate inputs given for recommendations of changes in processes and controls.
– Customer service orientation
– People Management skills
– Ability to guide and monitor his/her reportees
– Experience of 4 years or more and handling a team for the last 2 years.