Senior Role – Transition/Transitioning/Migration – Knowledge Transfer – Life Science/Medical Devices/Pharma Domain – BPO (10-18 yrs)
Job opening in Kolkata location for one of the reputed BPO for core transition role in Lifescience/ Medical devices/ Pharma domain.
Two levels are open
Min exp: 10 yrs on wards
CTC: upto 26 LPA inclusive of all
Below is the JD
Roles and responsibilities:-
– Manage active transitions as assigned
– Ensure customer delight and ensure adequate stabilization of projects with the aim of stable operations delivery within 90 days of Go-Live
– Be the customer’s Escalation Point for any questions, decisions, actions and updates as applicable.
– Support the project as the leadership escalation point for internal and customer issues.
– Drive governance calls and meetings for internal and customer updates.
– Plan for, conduct and manage relevant trainings to be delivered to transitions team.
– Participate in / conduct assessments to gauge the training needs of the team.
– Understanding strategic business objectives of the customer & facilitating the definition of project scope, goals & deliverables.
– Participate in creation and review of transition solutions for RFPs / RFIs and any other pre sales support as needed.
– Identifying and defining business case; defining project tasks and resource requirements; developing detailed project charter, project plan and transition plan depending on solution complexity, priorities and deliverables.
– Combining process migration activities along with IT implementation
– Gives customer distinct advantage as vendor manages both IT as well as the operations
– Optimization of the transition methodology – reduce time, reduce costs, reduce risks, retain/ improve quality
– Responsible for risk management – understand the business and operational risks and develop and execute mitigation plans.
– Responsible for driving process specific business continuity planning.
– Responsible for the creation and/or maintenance of project management documents including status reports, project plans, knowledge transfer documentation, requisite approvals on Clarity.
– Participate in opportunity analysis / due diligence of potential projects. Support solutioning of new bids / RFP-RFI responses/
Client Presentations and sales cycle
Role Definition – Senior Manager Transitions is a person who needs to own an entire customer project including multiple waves / tracks of a transition and execute the project end to end. He is responsible for internal and external reporting & tracking. Key goals are to complete the projects within the given timelines and budgets while ensuring customer satisfaction
Behavioral Skills and attributes :
– Should possess an understanding of macro business environment, trends, and competition. Should be able to understand client business pain points, challenges and outsourcing objectives.
– Advanced verbal & written communication skills, advanced presentation skills, interpersonal & people management skills and conflict management skills.
– Ability to exercise managerial judgment and perform as a mentor.
– Effective planning, scheduling & implementation skills
– Ability to interact with Top Management and Client.
– Ability to work on the move. Travel to locations may be required on short notice. Must be reachable at all times.
– Should possess an understanding of macro business environment, trends, and competition. Should be able to understand client business pain points, challenges and outsourcing objectives.
– Should have excellent interpersonal skills to build and maintain productive lasting relationships, even in difficult situations, with diverse people spanning internal/external organizations.
– Should be technically sound & be able to co-relate technology to Transition, thereby possessing the ability to sell the concept to the client –
