Senior Manager – Quality & Compliance – International Backend Process – Captive Centre Operations (12-17 yrs)

  • Full Time
  • Noida
  • Full Time
  • Noida

– Expert-level data analysis & interpretation skills

– Continuous improvement and RCA / CAPA mindset and toolset

– In-depth transaction monitoring experience

– Interacts with clients as Single Point of Contact for all SOW and information security compliance

– Performs regular SOW audits to assess compliance and drive closure of findings as per specified TAT

– Identification and mitigation of risk proactively

– Performs floor information security practices audits within the account as per an approved plan

– Publish weekly and daily compliance dash boards

– Establishes additional controls and audit mechanisms as needed to protect reputation

– Delivers process improvement projects targeting improvement of compliance controls using structured process improvement techniques (Lean, Six sigma, PDCA, SDCA, and Kaizen etc.)

– Ensures compliance to requirements related to QMS, ISMS and other relevant standards within the account

– Co-ordinates quality management system related audits both internal as well as external including client audits

– Create awareness and information security practices on the floor.

– Implement and regularly update control and best practises to mitigate risk to business


– Graduation (any discipline) with at least 10 years of overall experience with strong customer service background; 5 years in process quality and compliance

– Deep domain understanding of compliance techniques and tools

– Ability to lead regular interactions with clients on compliance related issues

– Experience as internal auditor or higher in ISO 9000 for similar quality standard

– Experience in managing deliverables and teams across multiple sites remotely.

– Lean Six Sigma Green Belt certified with experience in structured process improvement methodologies

– Strong business acumen and the ability to develop and deliver rigorous analysis to quantify business case scenarios, options and risks

– Demonstrate excellent communication skills; ability to present ideas and solutions in a logical and articulate manner with the self-confidence to work with Senior Executives

– Out of the box thinker to develop tools and processes for best utilization of resources.

– Excellent skills on Excel/Quality Tools / Data Analysis /Analytical Skills / Reporting.


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