Senior Manager – Operations – BPO (7-15 yrs)

Job Description :

1. Manage and improvise on overall project profitability and budgets through scope management, monitoring forecast and budget hours, managing billing based on contracted terms, and ensuring timely client approvals productivity, and revenue conversion of surplus hours. capacity and reducing cycle times

2. Achieve a high degree of client satisfaction through execution & delivery of small size/large size projects independently

3. Improve the quality of proposals and increase the ratio of RFP’s to RFQ’s for large projects, be involved in time/effort estimates

4. Manage projects for cost adherence and variance/deviations and revenue projections (+, – 10% deviations in all projects)

5. Manage customer expectations – response time and attitude. Anticipate client-side bottlenecks in plan execution and propose solutions to clients or production teams in advance through effective communication

6. Demonstrates capability of managing multiple projects independently

7. Manage multifunctional teams and build a conducive work atmosphere

8. Secure assets, conduct review meetings and obtain and document feedback to ensure timely completion of projects

9. Generate cross-selling and up-selling opportunities, and building sales leads through a regular process

10. Minimum 7+ years of experience in Operations Management of BPO

11. Experience in Project and Operations Management; Account Management, Service Management, Business Analysis & Consulting, Client servicing in Digital Analytics space.

12. Prior Experience on projects on Google Analytics, Adobe Analytics would be a plus

13. You should have a strong people management skill

14. Must have strong written and oral communication/presentation skills

15. Should have passion for networking and updating with the latest technical/scientific developments and relate it to various projects