Senior Manager – Customer Support Operations (10-12 yrs)

Job Description

Sr. Manager – Customer Support Operations

– Core deliverable: Manage customer support operations and team

– Manage the daily operations of the customer support processes and deliver the agreed performance

– Should have managed a team of Asst. Managers or Managers for at least 1 year

– Comfortable with ambiguities and complexities of a start up environment

– Experienced in planning and budgeting the contact center operations for volume and headcount

– Manage the team and drive performance management of the team

– Improve customer satisfaction levels

– Experience in customer support environment using Freshdesk or similar ticketing system is preferred

– Knowledge of and experience in crypto industry is preferred

– Startup experience and experienced in handling escalations will be advantageous

Technical Expertise

– Comfortable with Microsoft excel and powerpoint

– Awareness of six sigma and robotic process automation (RPA) would be advantageous


– 10 to 12 years of full time experience


– Any graduate or post graduate degree.

– Professional qualification is preferred


Contact us

Related Jobs