Senior Manager – Business Operations (8-12 yrs)
– Process Automation experience
– Std Operating Processes
– Manage Stakeholders both internal and external
– Good Communication Skills
– Should possess Business Acumen
– Process Oriented and should have set up processes from Scratch
– Candidates from any location will work if open to relocate
– Should have managed direct reportees of 5 people at least as in Servify the total team size eventually will be 30-35 people in total.
– Manages a team 22 people to support day to day operations of the sales vertical such as Business analysis
– Dealer management including onboarding, training and incentive tracking for ca. 50K dealers
– Financial operations including payment modes, invoicing, reconciliation, and receivable tracking in the various programs
– Collaborates with tech, product and finance team members to ensure seamless business execution
– Raises and tracks operational issues in different programs, resolve complex issues involving stakeholders and escalate to appropriate level when required
– Works on creating processes for operational gaps so that they can be automated
– Works with sales teams to help track and meet daily, monthly and quarterly goals
– Plays a significant role in long-term planning, project status reporting, and implementing processes
– Works closely with management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed Skillset required
– Addressing operational concerns and issues, monitoring overall dealer satisfaction
– Developing and implementing operational procedures and policies
– Analysing training needs/requirements
– Excellent interpersonal communication and organizing skills to coordinate project activities
– Ability to communicate with others effectively
– Ability to conduct research for special projects, respond timely inquiries, and present written/ oral briefings
– Ability to work with details and time-sensitive issues
– Good decision-making skills and response to high-pressure situations Relevant experience needed
– Min 8-10 years of experience as an Operations Manager
