Senior Manager – Business Operations (8-12 yrs)

  • Full Time
  • Mumbai
  • Full Time
  • Mumbai

– Process Automation experience

– Std Operating Processes

– Manage Stakeholders both internal and external

– Good Communication Skills

– Should possess Business Acumen

– Process Oriented and should have set up processes from Scratch

– Candidates from any location will work if open to relocate

– Should have managed direct reportees of 5 people at least as in Servify the total team size eventually will be 30-35 people in total.

– Manages a team 22 people to support day to day operations of the sales vertical such as Business analysis

– Dealer management including onboarding, training and incentive tracking for ca. 50K dealers

– Financial operations including payment modes, invoicing, reconciliation, and receivable tracking in the various programs

– Collaborates with tech, product and finance team members to ensure seamless business execution

– Raises and tracks operational issues in different programs, resolve complex issues involving stakeholders and escalate to appropriate level when required

– Works on creating processes for operational gaps so that they can be automated

– Works with sales teams to help track and meet daily, monthly and quarterly goals

– Plays a significant role in long-term planning, project status reporting, and implementing processes

– Works closely with management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed Skillset required

– Addressing operational concerns and issues, monitoring overall dealer satisfaction

– Developing and implementing operational procedures and policies

– Analysing training needs/requirements

– Excellent interpersonal communication and organizing skills to coordinate project activities

– Ability to communicate with others effectively

– Ability to conduct research for special projects, respond timely inquiries, and present written/ oral briefings

– Ability to work with details and time-sensitive issues

– Good decision-making skills and response to high-pressure situations Relevant experience needed

– Min 8-10 years of experience as an Operations Manager


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