Senior Leadership Role – Transactional Quality – BPO/ITeS/KPO (9-22 yrs)

We have an urgent opportunity with one of the largest BPO/ KPO

Location: Chennai/ Bangalore/ Gurgaon/ Pune

Level: Sr leadership Level

Domain: AML/KYC/ Retail/ F&A/ Travel/ Mortgage

– Manage and lead a team of Transactional Quality resources and Managers, and drive accuracy and SLA compliance for CPS processes.

– Plan, direct or coordinate quality assurance program across CPS

– Develop, Implement and review statistical analysis that identifies defects, exceptions to quality processes, test methods, service and trends

– Ensure compliance of all quality control documentation, document change activities and record retention requirements.

– Work as a point of contact to drive conversations with Stakeholders and Account leaders, to ensure appropriate staffing, training, utilization and effectiveness of CPS TQ function for aligned accounts.