We have an urgent opportunity with one of the largest BPO/ KPO
Location: Chennai/ Bangalore/ Gurgaon/ Pune
Level: Sr leadership Level
Domain: AML/KYC/ Retail/ F&A/ Travel/ Mortgage
– Manage and lead a team of Transactional Quality resources and Managers, and drive accuracy and SLA compliance for CPS processes.
– Plan, direct or coordinate quality assurance program across CPS
– Develop, Implement and review statistical analysis that identifies defects, exceptions to quality processes, test methods, service and trends
– Ensure compliance of all quality control documentation, document change activities and record retention requirements.
– Work as a point of contact to drive conversations with Stakeholders and Account leaders, to ensure appropriate staffing, training, utilization and effectiveness of CPS TQ function for aligned accounts.