Sales/Business Development Role – Contact Centre (8-15 yrs)

Age : 30 yrs (Min) 40 yrs (Max)

Work Ex : 8 yrs (Min) 15 yrs (Max)

JOB OBJECTIVE : 

Responsible for pitching and pursuing clients (both existing and new) for Contact Centre solutions and services to generate revenue.

KEY RESPONSIBILITIES : 

– Achieve monthly/quarterly/yearly pre decided sales target for the assigned region / area for Contact Centre business

– Continuous coordination with the finance team for the rate negotiation and approved agreement related to customers

– Generate the opportunity pipeline for organic and inorganic growth through direct engagement with the client

– Develop high levels of engagement with clients to pitch solutions

– Work closely with clients to identify gaps/ opportunities for sales prospects

– Enhance and grow key accounts in the region through relationship building and maximize sale opportunities

– Map customer needs and manage various stakeholders including pre-sales, finance, solutioning and delivery teams

– Monitor and report key sales metrics including client pipeline,, client conversion ratio

– Collaborates with the pre-sales and delivery team and be an interface to the client

– Ensure all escalations and operational issues are addressed in a timely and effective manner

– Ensure high levels of CSAT scores