Quality Professional – BlackBelt – BPO (7-18 yrs)

Job opening for Quality professional in Bangalore and Hyderabad

Black Belt certification is mandate

Min exp: 4-20 years

CTC: upto 22.5 LPA

Industry preferred: BPO

Below is the detailed JD

– Excellent leadership skills Problem Solving tools / analytical skills Excellent communication / interpersonal skills High Energy Level, Confident and Assertive

Job Description:

– Single point of contact for Quality Support of Client Account(s) Ensuring Implementation of Quality Standards in the Account Providing High Quality Business analytics support to Management team

– Identifying improvement opportunities along with the respective SDLs and Process Head and facilitating launch of projects around these opportunities

– Leading high impact Six Sigma and Lean projects Mentoring Green Belts

Security Roles & Responsibilities :

– Updates himself regularly with Company policies on Information Security Management System.

– Ensure subordinates are aware of Company policies, in particular those on Information Security.

– Ensure adherence to legal & regulatory requirements as applicable to the nature of work. Ensure Process adheres to legal & regulatory requirements as applicable to the nature of work.

– Ensure adherence to the Contractual Requirements of the Process/Function. Encourage all subordinates to Report Security Incidents.

– Ensure Compliance and Security Trainings for subordinates are conducted periodically. Cooperate with Compliance and Security officers with Security Investigations. Monitor Compliance adherence and ensure a monthly review of status.

– Facilitate Regular Audits to detect any compliance or contractual breaches and encourage continuous improvements.

– Ensure Risk assessment is conducted for the process at the start of Operations and on any major change taking place. Review Risk Assessment document and implement mitigations strategies.