Quality & Process Excellence Lead – BPO (12-18 yrs)

We are hiring a “Quality and Process Excellence Lead” for a leading BPO/ITES company.

Location- Navi Mumbai

CTC- upto 35 lacs

Deliverables

– Drive the Six Sigma culture and initiative across the organization with commitment, passion and persistence

– Ensure Positive contribution to the company’s Gross margins and Operating margins

– Lead/participate in Six Sigma and Lean projects

– Identify and Mentor Six Sigma and Lean projects

– Mentor Green/Black Belt Trainees

– Participate in consulting assignments. Internally and at Client site

– Support/Enable change management ensuing from the projects

– Value stream Mapping/Process mapping

– Recommend new/improvements to delivery models

– Identify and ensure implementation automation projects, process improvements and cost optimization opportunities

Behavioral Aspects

– Should be self driven and proactive

– Should be a team player

– Should have good analytical and communication skills

– Should be able to maintain cordial relationship with customers

– Should be detail oriented

– Should be able to creatively solve issues and conflicts.

Please contact at 8591133613