Project Manager – Contact Center/Call Center (7-15 yrs)

Contact Center : 

a: Strong Project Manager experienced in managing Business Transformation Projects who manages project delivery, balancing scope, schedule, budget and risks

b: Responsibilities includes determining the project approach and monitoring/reporting progress to the Programme Manager and Steering Committee. Sometimes s/he will directly assist the programme manager in running the programme

b: Define project scope and goals

c: Planning activity consisting of approach definition, WBS

Technical Experience :

a: PMs having business transformation experience Retail Banking, Contact center / Call center/ Conversational Banking/Chat Bot/AI Solutions areas of Banking Domain is required

b: Should have worked through all project management phases, from initiation to project closure

c: Collaborating with other Digital teams in an Agile environment to deliver features faster

d: Should have experience in managing senior stake holders directly