Program Manager – IT/ITeS (8-15 yrs)

Responsibilities:

– Formulating, organizing and monitoring inter-connected projects

– Deciding on suitable strategies and objectives while Creating and managing long-term goals

– Coordinating cross-project activities

– Lead and evaluate Operations managers and other staff

– Develop and control deadlines, budgets and activities by developing an evaluation method to assess program strengths and identify areas for improvement

– Assess program performance and aim to maximize ROI

– Resolve projects- higher scope issues

– Producing accurate and timely reporting of program status throughout its life cycle

– Developing new programs to support the strategic direction of the organization

– Managing a team with a diverse array of talents and responsibilities

– Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance

– Implementing and managing changes and interventions to ensure project goals are achieved

– Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.

Requirements

– Bachelor’s degree or master’s degree in business or related field

– Proven experience as a Program Manager in BPO Sector or other managerial position

– Proven stakeholder management skills

– Proven experience managing a team

– Thorough understanding of project/program management techniques and methods

– Excellent Knowledge of performance evaluation and change management principles

– Excellent knowledge of MS Office; working knowledge of program/project management software (Basecamp, MS Project etc.) is a strong advantage

– Excellent communication skills

– Excellent problem-solving ability

Qualifications:

– Bachelor’s degree in Business, Engineering, Marketing, or a related field, MBA an asset

– A minimum of 8-10 years experience in a similar management role

– A minimum of 3-5 years experience in a Program Manager role.

– Managed multiple projects at the same time

– Experience working on Ad Operations / Ad Sales projects or in BPO sector would be preferred

– Hands-on experience in setting and managing budgets

– Advanced knowledge of Microsoft Excel and the Google Suite

– Excellent written and verbal communication skills

– Experience applying Lean and Agile methodologies and tools in a service environment

– Previous experience successfully implementing new tools and technologies

– Previous experience successfully managing a remote team, an asset

Skills:

– Highly analytical and detail-oriented

– Proven ability to manage high volume of requests of various complexity, prioritize, plan, and delegate.

– Proven ability to manage and lead large-scale projects

– Team player with solid leadership skills and a capacity to develop leaders

– Experience in BPO Sector