Program Manager – IT/ITeS (8-15 yrs)
Responsibilities:
– Formulating, organizing and monitoring inter-connected projects
– Deciding on suitable strategies and objectives while Creating and managing long-term goals
– Coordinating cross-project activities
– Lead and evaluate Operations managers and other staff
– Develop and control deadlines, budgets and activities by developing an evaluation method to assess program strengths and identify areas for improvement
– Assess program performance and aim to maximize ROI
– Resolve projects- higher scope issues
– Producing accurate and timely reporting of program status throughout its life cycle
– Developing new programs to support the strategic direction of the organization
– Managing a team with a diverse array of talents and responsibilities
– Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance
– Implementing and managing changes and interventions to ensure project goals are achieved
– Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.
Requirements
– Bachelor’s degree or master’s degree in business or related field
– Proven experience as a Program Manager in BPO Sector or other managerial position
– Proven stakeholder management skills
– Proven experience managing a team
– Thorough understanding of project/program management techniques and methods
– Excellent Knowledge of performance evaluation and change management principles
– Excellent knowledge of MS Office; working knowledge of program/project management software (Basecamp, MS Project etc.) is a strong advantage
– Excellent communication skills
– Excellent problem-solving ability
Qualifications:
– Bachelor’s degree in Business, Engineering, Marketing, or a related field, MBA an asset
– A minimum of 8-10 years experience in a similar management role
– A minimum of 3-5 years experience in a Program Manager role.
– Managed multiple projects at the same time
– Experience working on Ad Operations / Ad Sales projects or in BPO sector would be preferred
– Hands-on experience in setting and managing budgets
– Advanced knowledge of Microsoft Excel and the Google Suite
– Excellent written and verbal communication skills
– Experience applying Lean and Agile methodologies and tools in a service environment
– Previous experience successfully implementing new tools and technologies
– Previous experience successfully managing a remote team, an asset
Skills:
– Highly analytical and detail-oriented
– Proven ability to manage high volume of requests of various complexity, prioritize, plan, and delegate.
– Proven ability to manage and lead large-scale projects
– Team player with solid leadership skills and a capacity to develop leaders
– Experience in BPO Sector