Process Excellence Role – Process Improvement/Quality/Transformation – BPO/KPO/ITeS (14-23 yrs)

  • Full Time
  • Pune
  • Full Time
  • Pune

Process Excellence, Business Excellence, Process improvement, Business Transformation through Lean Six Sigma, RPA/ Robotic process Automation.

Location – Pune

Min exp: 14-23 yrs

Domain: FNA, FAO, F&A

Key Responsibilities :

– Planning & execution of the transformation strategy and roadmap for strategic initiatives

– Innovating new products/services within the technological sphere of new age trends also driving for execution leveraging RPA tools like Automation Anywhere and working closely with the development team

– Contributing to the delivery of change incubation, anticipating organizational needs and developing implementation plans

– Managing relationships with external contractors and consulting project resources as necessary

– Defining the delivery roadmap, including input into the budget

– Managing end-to-end life cycle from strategic planning to tactical activities also post production management

– Designing and executing a monthly delivery forecast across the service lines

– Identifying new opportunities within existing category to grow market

Desired Skills & Competencies :

– Ability to handle, escalate & resolve queries in a timely manner

– Ability to prioritise, meet deadlines and work under pressure

– Ability to communicate effectively to all levels of internal and external contacts

– Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions

– Strong client relationship building skills

– Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations

Ideal Candidate :

– At least few years of experience in evangelizing, innovation, setting up new lines of businesses in technology environment preferred

– Strong Knowledge in Automation (RPA, MI, AI and cognitive is a plus)

– Experience in managing projects, controlling scope, delivering on time/on budget, managing a team, reporting status, managing issues

– Travel readiness and exposure to international locations

LEAN and Six Sigma Black belt certification is mandate.


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