Pocket52 – Quality Analyst (4-6 yrs)

About us :

– Pocket52 is a data-driven E-Sports Platform, bringing live & connected games such as Poker & Rummy to your devices with real-time multiplayer action together, anywhere, anytime.

– Pocket52 got certified as India’s First Cryptographically Secured Random Number Generator Poker Platform Powered by Lava-Lamps. We have raised two rounds of funds from professional VC and couple of Angel Investors.

– Marquee Entrepreneurs from Education, Consumer Service, Content Platform Verticals with a history of successful exits. – Co-Founder of Plancess, ranked among the top 3 Ed-Tech companies by 2015, sold to Career Point Group – Co-Founder of TimeMyTask, a pioneer in on-demand hyperlocal home cleaning startups, sold it to MyDidi – A combined experience of 30+ years across domains, having an experience of building capacious teams

Roles and Responsibilities :

– Formulate techniques for quality data collection to ensure adequacy, accuracy and legitimacy of data

– Adhere to quality assurance policies and procedures

– Listening to sales calls to ensure excellent customer service and effective product presentation

– Monitor operators product knowledge, ability to handle objections and call closure

– Uses a quality monitoring system to compile and track performance at team and individual level.

– Share quality reports for various stakeholders

– Coordinates and facilitates call calibration sessions for the sales team and assist quality team members

– Provides actionable data to various internal support groups as needed .


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