Paytm – Lead – Customer Experience & Service (10-14 yrs)

  • Full Time
  • Noida
  • Full Time
  • Noida


– Customer Communication across multiple platforms and languages

– Generate quality content to increase awareness level of customers and build their trust on platform while reducing volume of queries

– Make and Implement SOPs for handling queries

– Agent/Agency Management

– Increasing automation in customer communication and servicing

KPIs: CSAT and NPS; % Reduction in agents q-o-q

Desired Skills and Experience:

– Person needs to have strong content writing and management capabilities as we believe customer communication is a core part of customer service

– Should have managed CST operations at scale (1 lakh queries per day)

– Should have managed automation centric CST platform

– Person should have ability to get product and tasks requirement defined from relevant business and product teams


Contact us

Related Jobs