Moglix.com – Program Manager – Customer Success (3-5 yrs)

Role Details

Team | Function: SME Online | Customer Success

Location: Noida 125

Designation: Program Manager – Customer Success

Reporting Manager: Director – SME Online

Role Objective

This role demands the candidate to be a go-getter who has a knack for problem-solving and growth hacking. The role requires acumen of managing process improvement

Role Responsibilities

– He/ She should be the process ops improvement person focussed on improving customer and sellers experience in Moglix.

– Responsible for driving various programs working closely with Ops/ tech/ finance/ Supply chain/ Warehouse teams.

– Will work on process automations, developing better ways of communications like bots, grievance resolution, social media reputation management etc

Qualification & Experience

Work Experience: 3-5 years of experience in process improvement, driving multiple programs.

Should have demonstrated capacity to identify problems based on data analysis/ propose solutions and get it implemented by multiple stakeholders

Can have experience in Product/ Project/ Program Management for any e commerce

Knowledge/Skills

Excellent in communication & people management skills

Good at understanding new processes/ understanding data/ process building and SOP implementation

Should be good at getting work done through multiple teams.

Education B. Tech & MBA – Tier 1/1.5 college