MobiKwik – Assistant Manager/Manager – Consumer Operations (2-8 yrs)

Responsibilities :

– Ensure all operations are carried on in an appropriate, cost-effective way

– Improve operational management systems, processes and best practices

– Help the organization’s processes remain legally compliant

– Formulate strategic and operational objectives
 
– Recruit, train and supervise staff

– Find ways to increase quality of customer service

Requirements :

– Must have above 4 years of experience in customer service operations

– Expertise in consumer operations, chats and tickets

– Expertise in process improvement

– Experienced in resolving backend ticket issues

– Proven work experience as Operations Manager or similar role

– Knowledge of organizational effectiveness and operations management

– Experience budgeting and forecasting

– Familiarity with business and financial principles

– Excellent communication skills

– Leadership ability

– Outstanding organisational skills

– Degree in Business, Operations Management or related field

GOOD TO HAVE :

– Six sigma certification

– Experience in a Fintech company