Max Life Insurance – Assistant Vice President – Automation Operations (10-14 yrs)

Assistant Vice President – Operations ( Automation)

Key Skills:

– Digital Innovation

– Mobile Platforms

– Business process automation & transformation

– Implementation of Digital Initiative

– Technology Solutions development

Project Management:

– Initiate, manage, drive and deliver technology and digital projects.

– Identification of key opportunity areas and scope to digitize and bring in technology interventions

– Time keeping and ensuring Project delivery deadlines and Key MOS impact of projects are met

– Supporting the development of long term SDPL Strategy through technology and digital disruptions.

– Help in evaluating and contracting SLA/SOW with various tech and Digi vendors.

– Driving C.I and TQM in the Process through various deployments which are industry standards like COPC, VDA, Six Sigma, lean, CMMI etc.

Campaign Management : 

– Conceptualize, design and deploy service, cross sell and retention campaigns through CRM – Dialer suite.

– Automate the Campaign execution across all Contact and Outreach Platforms, and integrate it for Omni Channel execution,

– Co-ordinate and liaison with multiple departments and stakeholders for data and inputs for campaign effectiveness and optimization.

– Report and discuss the campaign effectiveness with SDPL management and suggest Best practices from the industry

– Ensure data compliance and auditory regulations are adhered to in campaign building and execution.

Data Automation and Visualization : 

– Drive Automation and Efficiency initiatives and work towards a process sustainable model.

– Work with AI and BPMA for various projects on Dashboard/ MIS automation, using Cubes or Visualization tools.

– Work on Data integration projects across the Omni Channel plan for SDPL ( CRM, Contact Centre, Core Systems) to ensure Workflows ( upstream and downstream) are automated.

Desired qualifications and experience – Graduation in Commerce, Economics or Maths

Knowledge and skills required:

– Good knowledge of MS Excel, MS Access. Power point, Visualization tools,

– Good Knowledge of techno functional Landscape on banking and finance.( Automation, APIs, Microservices etc)

– Understanding of Contact centre/ Omni Channel Servicing model

– Good Analytical skills, Technology oriented thinking, Statistically strong.

– Strong interpersonal skills to drive organization objectives through cross functional teams.

– Outcome and Process Orientation balance.

– Program management

Desired qualifications and experience :

– Graduation in Commerce, Economics or Maths

– MBA preferably from B – school