Manager/Senior Manager – RCM Operations – BPO/ITeS (8-15 yrs)
MANDATORY ASK:
8-12 YEARS OVERALL EXPERIENCE WITH MIN 2-3 YEARS IN US HEALTHCARE PROVIDER – RCM – PHYSICIAN/HOSPITAL EXPERIENCE / OPEN TO WORKING NIGHT SHIFTS.
KEY PARAMETERS:
– Transition Planning and Coordination.
– Identifying Value additions and Process Improvement Initiatives.
– Process Metrics review with the senior management and the team.
– Identifying, recommending and implementing ways to increase the productivity and the quality of the team.
– Adherence to company policies.
– Ensuring the process meets the defined Service Levels.
– ISO and HIPAA compliance.
– Creating Growth Path/Succession Planning for the process.
– Effective Resource Utilization.
– Define and review KRA of Leads, AMs & DMs Manages day to day Operations.
– Timely reporting of deliverables like Performance Incentive, Internal Dashboards.
– Responsible for timely invoicing.
– Attend to Process Escalation and provide effective solutions.
– Responsible for Balance Score Card and its parameters.
– Attend to Client calls, Status meetings and Client Feedback.
– Review and Regulate SOP.
– Is able to identify problems and take decisions independently.
– Provides solutions to individual and organizational challenges.
– Co-ordinate on Process Quality requirements.
– Driving Perfect Service.
– Driving Formula one and other Developmental Programs for the team.
– Identifying, recommending and implementing ways to increase the productivity and the quality of the team.
– Identify and participate in training / developmental programs.
– Control Absenteeism and Attrition in the Process.
– Coaches and mentors AMs & DMs.
– Hiring as per the process requirements.
KEY PARAMETERS:
– US health care (ERISA/HIPAA/State Mandates).
– Mandatory experience of 5-10yrs in RCM operations (Physician/Hospital experience)
– Awareness of ISO, ISMS.
– Telephone etiquette.
– MS office.
– Process Knowledge.
– Effective communication.
– Good analytical skills.
– People Management.
– Feedback and Counseling.
– Presentation.
– Coaching and Mentoring
