Manager – Quality & Training Analyst – BPO (6-11 yrs)

Salary offered: 10 – 15 LPA

Manager – Quality & Training Analyst – in Tamil/Hindi/Telugu

– Build a Quality and Training function from scratch.

– Understand customer needs and requirements to develop & maintain effective quality control processes.

– Design Root Cause Analysis based on audit reports and develop new training programs and corrective action plans that focus on improving customer satisfaction.

– Work closely with Customer Service in training new and existing team members with a strong focus on customer service quality improvement metrics.

– Review quality control and training program effectiveness on an on-going basis & define & measure ROI metrics.

– Collaborate with cross-functional teams (tech, product, marketing, design) to improve systems and processes that elevate the customer experience.Build a Quality and Training function from scratch