Manager – Customer Service – eCommerce (2-10 yrs)

Apple Customer Service Manager (2-10 yrs)

– GSX Repair order/Stock order Approval

– GSX Escalation / Chat management / Apple Debit Tracker

– Certifications & ATLAS

– CSAT Analysis

– Applecare Service Excellence Score Analysis

– Apple Labour Reimbursement reconciliation

– Training for the Partner location

– Periodic review with Partners

– Apple Resolution team escalation

– Open Request (Claim/NonClaim) Tracking

– Apple PUDO project monitoring

– Running Horizon location i.e. manpower management

– Debt Tracker

– Productivity Management


Maharashtra


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