Manager – Customer Service – eCommerce (2-10 yrs)
Apple Customer Service Manager (2-10 yrs)
– GSX Repair order/Stock order Approval
– GSX Escalation / Chat management / Apple Debit Tracker
– Certifications & ATLAS
– CSAT Analysis
– Applecare Service Excellence Score Analysis
– Apple Labour Reimbursement reconciliation
– Training for the Partner location
– Periodic review with Partners
– Apple Resolution team escalation
– Open Request (Claim/NonClaim) Tracking
– Apple PUDO project monitoring
– Running Horizon location i.e. manpower management
– Debt Tracker
– Productivity Management
