Manager – Customer Experience – IT (3-6 yrs)

The Role :

The CX team works deeply with our customers to help increase the value they derive from our products. The CX Manager will champion customers’ voices and work cross-functionally to ensure our offerings continue to deliver superior value.

– Build the playbook for value delivery for different CRM offerings

– Drive initiatives with teams in product, tech, customer success to convert playbook into real product & service capabilities

– Work with a set of customers to engage them on value delivery model and develop their roadmap for CRM-led growth

– Work with customer teams to execute the roadmap and ensure RoI increase

An Ideal Candidate will have :

– Strong customer-backed thinking and problem solving

– Great communication skills (written and oral)

– Ability to manage the execution of complex programs, involving multiple stakeholders (internally and at customers)

– 4+ years of post MBA experience, with at least ~2 years in a Consulting firm in client-facing roles

Few interesting facts about us :

– Our products power 250K POS terminals stores across the globe.

– Our code touches 400M end customers in 35 countries.

– Campaigns product has the scale of reaching out to the whole of South India’s population in a few hours.

– Loyalty products process transactions of ~$10B annually.

– Commerce Platforms process a GMV of INR 30Crores/day


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