Manager – Contact Center – Eyeware Business (7-16 yrs)
We are hiring “Manager – Contact Center” for an Eye-ware Firm @Gurgaon Loc
– Lead a team of about 200+ employees including executives, TL and SME for lead generation of Home Business and associated back end processes.
– Possess a go-getter attitude and should carry an optimistic approach to achieving ambitious target month-on-month
– Should have a proactive approach to leading team and devising breakthrough ideas to achieve targets
– Should have sound understanding of predictive dialer and optimizing CC operations
– An aggressive individual to drive team on higher occupancy, productivity and numbers
– Should be able to analyze the numbers well and find out existing loopholes in the process
– Must carry a vision of growing business to the tune of 10x and has demonstrated similar capability in the past
– Should be an achiever and not be afraid of failure
– Should have hand-on Experience on Dialer
– 5 years of min experience of handling a team of min 100 associates.