Manager – Contact Center – Eyeware Business (7-16 yrs)

We are hiring “Manager – Contact Center” for an Eye-ware Firm @Gurgaon Loc

Requirement :

– Lead a team of about 200+ employees including executives, TL and SME for lead generation of Home Business and associated back end processes.

– Possess a go-getter attitude and should carry an optimistic approach to achieving ambitious target month-on-month

– Should have a proactive approach to leading team and devising breakthrough ideas to achieve targets

– Should have sound understanding of predictive dialer and optimizing CC operations

– An aggressive individual to drive team on higher occupancy, productivity and numbers

– Should be able to analyze the numbers well and find out existing loopholes in the process

– Must carry a vision of growing business to the tune of 10x and has demonstrated similar capability in the past

– Should be an achiever and not be afraid of failure

– Should have hand-on Experience on Dialer

– 5 years of min experience of handling a team of min 100 associates.


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