Manager – Client Servicing (EB/non EB)
1. Overlooking and Maintaining the Quality Check for Policy Endorsement.
2. Timely resolution of cashless and reimbursement claims received from clients through efficient coordination with TPAs/Insurance companies
3. Maintaining MIS of claims, endorsements requests received during the year
4. Educating and informing customers of the benefits of their Group Health Insurance policy through policy induction seminars
5. Resolution of 1st level of claims escalations within 48 hours of request
6. Weekly claim and endorsement tracker to be submitted to Regional Head with TAT summary
7. Monthly claim reports to be shared with the respective stakeholder by the 3rd of every month
8. Proper Documentation and Successful Placement of Sales Closure in SAIBA for New Business
9. Acquisition and Renewal Policies.
10. Submitting Monthly Booking / Reports.