IBM – BPO Leader – Practice/Growth – Insurance/Banking/Contact Center/Customer Experience Operations (20-25 yrs)
IBM is the pioneer in D&I. The policies are very strong and are followed strictly. We are not discriminated but given equal opportunity based on our skill set. I have always felt comfortable working here. I participated in discussions to improve diversity at the workplace by sharing my ideas and concerns with the Management. I was heard without any judgments or holdbacks. Hence I became an active volunteer and role model just not within my…
Priyanka Agarwal, SME – Service Management
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Practice / Go to Market (GTM) / Growth Strategy Leader for Insurance / Banking / Contact Center/Customer Experience Operations
Required Professional and Technical Expertise :
– Minimum 18 -25 years of experience in Insurance / Banking / Contact Center Outsourcing Operations / BPO
– Proven experience creating and developing of value proposition, business cases, industry specific offerings
– Ability to ideate strategic direction and initiatives through designing of business outcome models, contracting structures and identification of new opportunities and business lines
– Proficient in supporting sales team for building compelling business case for prospect clients to offshore business and work closely with Process Delivery leaders in identifying improvement opportunities and implement the same across all processes
– Expertise to lead efforts on continuous process improvements and transformation along with carrying out maturity assessments
Preferred Professional and Technical Expertise :
– Proven experience in end to end Insurance / Banking / Contact Center/Customer Experience Operations. In depth process knowledge in central reporting, management reporting and reports
– Ability to influence people internal/external customers, Operations and Finance partners
– Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
– Intuitive individual with an ability to manage change and proven time management
– Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
– Up-to-date technical knowledge by attending educational workshops, reviewing publications
