Head – Transformation – Domestic BPO (10-18 yrs)
Job Description :
Transformation Lead – General Manager
Location – Navi Mumbai, India
Description :
– Lead Transformation and Change Management initiatives across Banking or Capital Markets operations within ITES/BPO Company
– The Candidate is expected to manage multiple Transformation Projects across different customers and help customers in their journey in digitization.
– Working knowledge about Robotic Process Automation, Machine Learning and Artificial Intelligence is a must
– Must have experience from a BPO/BPS domain
– CTC – upto 30 LPA.
– Work experience: 15-20 years
– Notice period: 30/60/90 days is fine
Work Description :
– Liaise with Operations Leads to identify various automation ideas on the processing floor
– Coordinate with technology teams for development and deployment of various transformation tools/modules
– Interact with various client stakeholders across multiple geographies and drive transformation initiatives
– Mentor Change Management including automation, process excellence and other
– Guide a group of Business Analysts and mentor them for proper documentation related to automation
– Meet various deadlines for execution of transformation projects
– Coordinate for various assessments in existing and potential clients and estimate potential automation opportunities in the business line.
– Manage internal and external stakeholders and drive larger organization goals.
– Manage client escalations ensuring a smooth resolution to concerns / issues.
Technical Knowledge :
– Working knowledge of various transformation techniques including RPA, AI, ML and similar tools.
