Head – Transformation – Domestic BPO (10-18 yrs)

Job Description :

Transformation Lead – General Manager

Location – Navi Mumbai, India

Description :

– Lead Transformation and Change Management initiatives across Banking or Capital Markets operations within ITES/BPO Company

– The Candidate is expected to manage multiple Transformation Projects across different customers and help customers in their journey in digitization.

– Working knowledge about Robotic Process Automation, Machine Learning and Artificial Intelligence is a must

– Must have experience from a BPO/BPS domain

– CTC – upto 30 LPA.

– Work experience: 15-20 years

– Notice period: 30/60/90 days is fine

Work Description :

– Liaise with Operations Leads to identify various automation ideas on the processing floor

– Coordinate with technology teams for development and deployment of various transformation tools/modules

– Interact with various client stakeholders across multiple geographies and drive transformation initiatives

– Mentor Change Management including automation, process excellence and other

– Guide a group of Business Analysts and mentor them for proper documentation related to automation

– Meet various deadlines for execution of transformation projects

– Coordinate for various assessments in existing and potential clients and estimate potential automation opportunities in the business line.

– Manage internal and external stakeholders and drive larger organization goals.

– Manage client escalations ensuring a smooth resolution to concerns / issues.

Technical Knowledge :

– Working knowledge of various transformation techniques including RPA, AI, ML and similar tools.

Navi Mumbai/Mumbai

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