Head – Customer Support – BFSI (5-9 yrs)

Looking Candidate from Product companies only

About the Role:

– Own all of support, set KRAs for the team, create support processes.

– Oversee, measure, and monitor the output of all support team members

– Complete client ownership – manage customer queries on over chat, calls, and email

– Look for ways to improve the accessibility to customer/ product support by users.

– Ensure customer is heard throughout escalation process in the event of escalations

– Provide customer insights and bug reports to tech and product teams for feature improvement.

– Evaluate the tools available for the customer support team and look for better solutions.

– Build the team – hiring, growing the customer support team, creating and evaluating the hiring process.

– Handle payments, reconciliations, and related operations

Experience 4+ years

ctc upto 20lpa

– An ideal candidate should:- Have a passion for operational nuances, its impact on business & interacting/leading a team

– Have an ability to work in highly volatile teams

– Impeccable communication skills – verbal and written

– Map theoretical knowledge to practical applications and be able to drive pilot programs be a quick learner, is self-driven and has adaptability to learn new concepts and tools

– Show demonstrated ability to multi-task and think creatively.

– About the Company- India’s first and largest Options Trading Platform. We are transforming now to a first-of-its kind financial advisor market place. We are solving what is possibly the most challenging problem in investment space – how to make a common man investor profitable.


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