Head – Customer Centricity – Pharma (5-10 yrs)

A customer experience professional with solid and demonstrable experience of 5- 10 years in a customer experience delivery, client relationship management, customer engagement and retention role

SKILLS AND COMPETENCIES :

– Knowledge of customer experience management approaches and methodologies

– Excellent communication (both written and verbal)

– Problem-solving and analytical skills – needs to be adept at interpreting and leveraging data insights for constantly enhancing customer experience

– Interpersonal, networking and influencing skills – including liaising with leaders and business stakeholders to work in sync with the customer centricity strategy

– Ability to understand business objectives and align customer centricity accordingly

– Must be adept on all the tools and technologies that help businesses deliver, manage, measure and improve customer experience

Key Roles/Responsibilities:

– Develop, drive and monitor Customer Experience vision, strategy, road map and execution thereby facilitating necessary capabilities in sustaining cultural change in organization.