Genpact – Vice President – Order To Cash Operations (16-28 yrs)


– Ability to communicate with remote locations.

– Foster strong relationships with field representatives in advertising and property Publishers.

– Develop and implement best practices related to Contract Management, Order Management, Dispute resolution, Query management activities, reporting, communications, and team development.

– Responsible for creating an environment and culture that fosters process improvement, high performance teams, employee growth, extraordinary customer service,

– Responsible for establishing productivity and quality performance measurements, monitoring performance against established goals, and coaching employees on process improvements.

– Owns and enforces policies, controls, processes and procedures.

– Key contact for Sales personnel at field locations.

– Ensure all documentation is SOX compliant, up-to-date, accurate and easy to understand.

– Foster communication and teamwork within, and across, other departments.

– Perform standard supervisory functions for assigned employees (performance reviews, training, counseling, etc.).

– Hire, train, and motivate the team

Qualifications we seek in you!

Minimum qualifications :

– University graduate

– Experience managing a team size of 100+ people

– Strong customer service skills and focus.

Preferred qualifications :

– Master’s degree

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to crafting a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube


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