Genpact – AVP – Order To Cash Operations (12-25 yrs)

AVP – OTC Operations (US shift/ FMCG and BPO only)

OTC – OTC Deduction, Cash Application, Operation + Transformation

– Must experience on ERP, SAP, SAP4HANA

– Tenured AVP

– 100-120 Team experience

– The order-to-cash, also known as the O2C or OTC, process, refers to a company’s business process for the entire order processing system. This is a set of business processes to manage from sales order right through to customer payments. It helps define your success as a company and your relationships with customers

– Be hands-on, to ensure delivery per customer expectation along with meeting defined SLA and ensure Customer satisfaction. Noise-free operation is a critical deliverable.

– Hands on experience SAP ERP – [S4 Hana experience will be an additional advantage]

– Previous experiences in managing an End to End OTC shop – Cash Application and Deductions management, Dispute management, Collections, Order management, Pricing, Master Data

– Assess actual performance against standards to figure out whether the team is on target to reach goals and takes corrective actions as necessary.

– Constantly work to find opportunities to drive value beyond SLA’s and contractual terms – hence be able to drive value share and Transformation opportunities.

– Experience is identifying and driving digital and transformation projects.

– Good data analytics skills to measure the health of operations and processes by analysing different key KPIs, identify opportunities to gage into value share projects and adding value to customer’s P&L and overall business growth

– Critical issue management – Ensure timely resolution of customer / intensified issues along with root cause analysis to avoid reoccurrence

– Talent Leadership – Should be able to mentor, guide, influence & empower the team to achieve targets. Ensure key people metrics are met.

– Be able to build talent for future growth.

– Right hiring and Resource planning along with optimizing the resource utilization by identifying areas of efficiency

– Driving business Growth – Build relationships and partnerships with internal business partners and customers to drive cross-sell of business in existing accounts. Hence has to build/have an understanding of digital assets and tools for F&A – OTC domain

– P&L ownership – Be able to proactively identify business and financial risks, and work out alternatives / mitigants Qualifications Minimum qualification

– Transition exposure – should have transitioned 3-4 large client relationships seamlessly.

– Ability to lead & establish teams, and influence multiple internal partners

– Ability to build client partnerships and work in cross-functional teams, especially with Relationship / Sales teams

– Ability to work in an ambiguous environment. Has to be a self-starter.

– Sound financial & commercial Business Understanding Preferred qualification

– Multi-Tasking skills in project delivery, deadlines, and budget

– Executing process and cultural change

– Good quantitative and analytical skills

– Should be comfortable in US shift

– Results-oriented, confident, daring & excellent in communication

Delhi NCR

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