General Manager – Business Excellence – Healthcare BPO (15-20 yrs)

General Manager – Business Excellence – US Healthcare

A global BPO with domain expertise in back office processing, contact centres and HRO solutions with 40000+ employees worldwide.

Mandatory Ask:-

1.Open to US Shifts (Evening Shifts)

2. Overall 15 years of experience, of which at least 6 years in US Healthcare Quality

3. Six Sigma Black Belt Certified


– Deployment of Standardised Transaction Quality Monitoring & Excellence Assessment across the organisation.

– Deployment of Discovery Methodology, Transition Methodology, Continual Improvement Methodology, Operations Methodology applicable to Healthcare business.

– Alignment of organisational metrics to Excellence frameworks.

– Implement strong governance to address Operations Quality and Improvement projects and initiatives

– Deploy AI, ML, Analytics based SMART audits & also drive audit automations

– Experience in driving Compliance Audits. Relevant certification preferred.


– 15+ years of overall experience with at least 6 years in US healthcare BPO in quality function at a leadership role

– BPR/ Process Transformation

– Six Sigma Black Belt Certified

– Graduate.

– Diploma in Business Administration or any Post-graduation will be an added advantage.

– Certified Auditor – ISO 9001, 27001 (preferred)

– Strong domain knowledge in international healthcare processes and products.

– COPC registered coordinator and implementation experience of COPC, preferred

– Knowledge of ISO9000, ISO27000, HIPAA is added advantage.

– Ability to identify process re-engineering requirements against end to end service provisioning in healthcare domain.

– Ability to work across various geographies.


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