GeBBS Healthcare Solutions – Associate Vice President – Operations (15-25 yrs)
Designation : Associate Vice President ( Site Head )
Job Location : Aurangabad , Maharashtra
Reporting to : Chief Operating Office
Job Description :
Specialties :
– Operations and Performance management
– Migrations / Setup start-up projects
– Planning & Budgeting revenues and controls
– Client Relationship Management
– Process and people related change management
– Farming within existing engagements
Key Responsibilities :
– Handling P & L Management, Service Delivery, Client Relationship and Internal Stakeholder Management
– Heading the offshore Service delivery
– Looking after end to end management of program covering multiple work streams with a total span of 2000+ employees for Medical Billing , Medical Coding , AR & Support team.
– Implement programs to ensure attainment of business plan for growth and profit
– Provide directions and structure for operating units
– Implement improved processes and management methods to generate higher ROI and workflow optimization
– Provide mentoring and guidance to subordinates and other employees
– Responsible for managing multiple accounts
– Facilitating process re-engineering and improvements to enhance customer engagement
– Generating new prospects for the organization to showcase capabilities
– Ensuring attrition control & job enrichment at process levels
– Work with delivery and training functions to create feedback loops from quality assessment to training and operations management
Experience & Qualifications :
– Relevant experience of 15 -25 years in BPO
– Experiential understanding of Lean Six Sigma methodologies is a plus
– Excellent interpersonal skills
– Proven analytical skills in understanding and interpreting quantitative data and providing clear output to identify trends, interpret findings, draw insights, and formulate recommendations
– Excellent Team Management, Inter-Departmental Collaboration & Communication skills
– Should have experience in U.S. Healthcare RCM domain with span of 500+ FTES
– Should be currently a Director or above role
