GeBBS Healthcare Solutions – Associate Vice President – Operations (15-25 yrs)

Designation : Associate Vice President ( Site Head )

Job Location : Aurangabad , Maharashtra

Reporting to : Chief Operating Office

Job Description :

Specialties :

– Operations and Performance management

– Migrations / Setup start-up projects

– Planning & Budgeting revenues and controls

– Client Relationship Management

– Process and people related change management

– Farming within existing engagements

Key Responsibilities :

– Handling P & L Management, Service Delivery, Client Relationship and Internal Stakeholder Management

– Heading the offshore Service delivery

– Looking after end to end management of program covering multiple work streams with a total span of 2000+ employees for Medical Billing , Medical Coding , AR & Support team.

– Implement programs to ensure attainment of business plan for growth and profit

– Provide directions and structure for operating units

– Implement improved processes and management methods to generate higher ROI and workflow optimization

– Provide mentoring and guidance to subordinates and other employees

– Responsible for managing multiple accounts

– Facilitating process re-engineering and improvements to enhance customer engagement

– Generating new prospects for the organization to showcase capabilities

– Ensuring attrition control & job enrichment at process levels

– Work with delivery and training functions to create feedback loops from quality assessment to training and operations management

Experience & Qualifications :

– Relevant experience of 15 -25 years in BPO

– Experiential understanding of Lean Six Sigma methodologies is a plus

– Excellent interpersonal skills

– Proven analytical skills in understanding and interpreting quantitative data and providing clear output to identify trends, interpret findings, draw insights, and formulate recommendations

– Excellent Team Management, Inter-Departmental Collaboration & Communication skills

– Should have experience in U.S. Healthcare RCM domain with span of 500+ FTES

– Should be currently a Director or above role


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