Director – Operations – Neobank (10-15 yrs)

We are looking for a fast paced, start-up enthusiasts for a Neobank who understands the financial world and want to look at it from the eye of a customer.

Roles and Responsibilities :

– Setting up customer service team and process from scratch.

– Leading and supporting customer service teams through required changes.

– Assisting with the design and rollout of new support channels and service offerings.

– Specifying and building tools to improve the speed and quality of support.

– Analyzing support workflows and making suggestions to improve efficiency and effectiveness.

– Working closely with product teams to understand and give input into product changes relating to the customer service department.

– Identifying and acting to remove obstacles to delivering consistently high levels of service.

– Taking part in forecasting and budgeting for customer service and tracking the actual performance against budget.

Delhi NCR/Gurgaon/Gurugram

Contact us

Related Jobs