We are looking for a fast paced, start-up enthusiasts for a Neobank who understands the financial world and want to look at it from the eye of a customer.
Roles and Responsibilities :
– Setting up customer service team and process from scratch.
– Leading and supporting customer service teams through required changes.
– Assisting with the design and rollout of new support channels and service offerings.
– Specifying and building tools to improve the speed and quality of support.
– Analyzing support workflows and making suggestions to improve efficiency and effectiveness.
– Working closely with product teams to understand and give input into product changes relating to the customer service department.
– Identifying and acting to remove obstacles to delivering consistently high levels of service.
– Taking part in forecasting and budgeting for customer service and tracking the actual performance against budget.