Director – Global Business Services – Shared Service Center (15-20 yrs)

Title of Job : GBS Director

Department : Corporate

Reports to : Global GBS Director

Location : Bangalore

Job Summary :

– Support the GBS Vision of Center of Excellence, valuable and trusted Business Partner providing insight into the business development

– Improve customer experience through operational excellence and deliver efficiencies

– Supports development and implementation of global strategy for GBS Organization

– Lead transformation programs / initiatives in order to improve process efficiency and quality

– Manage GBS day-to-day Operations, ensure high level service delivery for all activities and entities in scope of GBS and business support

Key Deliverables :

– Build and develop a high performing GBS Organization and create a process-driven culture focused on client/customer satisfaction and commitment, quality, efficiency and operational excellence

– Ensure proper governance is in place between GBS and GPO

– Ensure compliance with procedures and policies, accounting principles, internal control, tax and any other applicable legal regulations

– Develop and implement processes, programs and tools to drive quality assurance and quality improvement, end to end process efficiency and continuous improvement

– Drive integration with the Business in order to support the mission of GBS as a trusted Business Partner and support the strategy of COO Organization

– Drive transfer of new missions into GBS Organization, support transformation initiatives and cost arbitrage projects

– Create culture of value creation at each level of Organization, move Organization up the value creation path from value preservation to value creation

– Take ownership and accountability for delivery of annual budget and productivity targets

– Ensure service security and continuity

– Cooperate with transversal functions (Human Resources, Real Estate, IT) to ensure security and continuity of operations

Leadership & Influence :

– Manage the GBS team in accordance with the company’s vision, mission and goals

– Promote culture of : Excellence – efficiency, effectiveness; Value creation – insight into the business; Partnership – teamwork, collaboration; Improvement – challenge status quo, continuous improvement; People – respect, trust, integrity, inclusion, diversity

– Promote behaviors of – Customer focus, Empowerment, Engagement, Proactiveness, Ownership, Responsibility, Accountability, Transformation

Required Skills :

– Accounting/Finance Master’s degree

– ACCA or MBA as advantage

– 15 years’ experience of managing 100+ teams in a Shared Service Center environment as SSC / GBS Director

– Experience on being a change agent within the Shared Services area, track record of successfully managed & completed organizational transformation projects

– Profound skillset around leadership, communication, multifunctional collaboration and stakeholder management, effective conflict management

– High level of learning, able to adapt in a fast and dynamic environment, able to manage complexity and finding solutions

– Able to contribute to Group strategy while having a proven ability to make effective business decisions in a dynamic and ambiguous environment


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