Deputy General Manager/General Manager – Business Excellence (15-16 yrs)
Position : Deputy General Manager/General Manager – Business Excellence
Qualification : MBA-Ops from Top Tier 1 or Top Tier 2 Colleges
Work Location : Bangalore
Job Type : Permanent & Full Time
Salary : INR 25 – 27.50 LPA
Experience : 15 – 16 years
Job Description :
– Deployment of Standardized Transaction Quality Monitoring & Excellence Assessment across the organization.
– Deployment of Discovery Methodology, Transition Methodology, Continual Improvement Methodology, Operations Methodology applicable to Healthcare business.
– Alignment of organizational metrics to Excellence frameworks.
– Implement strong governance to address Operations Quality and Improvement projects and initiatives
– Drive projects to optimize Cost of Quality & improve ROI
– Deploy AI, ML, Analytics based SMART audits & also drive audit automations
– Build team capability.
– Participate in client interactions through formal and informal channels towards ensuring attainment of objectives associated with the key deliverables.
– Support Account Management through active participation in client interactions during visits, due diligences, client reviews and any other form that may arise.
– Experience in driving Compliance Audits. Relevant certification preferred.
– Strong Program management skills.
– Strong domain knowledge in international healthcare processes and products.
– Complete knowledge and implementation experience of Excellence models.
– COPC registered coordinator and implementation experience of COPC, preferred
– Knowledge of ISO9000, ISO27000, HIPAA is added advantage.
– Work experience as Quality consultants will be an added advantage.
– Capability to train and conduct workshops in Business Excellence.
– Ability to identify process re-engineering requirements against end to end service provisioning in healthcare domain.
– Ability to work across various geographies.
– Strategic approach to problem solving
Candidate Must Haves:
– Graduate.
– Post-graduation will be an added advantage.
– BPR/Process Transformation
– Over 15 years of which at least 6 years in a BRO.
– Preferably, should have held leadership position in the Quality/Business Excellence function of a BPO for about 2 to 3 years.
– Work experience in MNCs or reputed organizations will be an added advantage.
Nice To Haves:
– Six Sigma Black Belt
– Certified Auditor ISO 9001, 27001 (preferred)
– Preferably, should have held leadership position in the Quality/Business Excellence function of a BPO for about 2 to 3 years.
– Work experience in MNCs or reputed organizations will be an added advantage.
Additional Guidelines:
Interview Process: 3 Tech Rounds
