Customer Service Manager – BFS (10-15 yrs)

– Interact with clients and build relationships with them while ensuring their needs are being met

– Oversee a team of customer service Associate’s and ensure they are providing an exceptional client experience

– Mastermind creative ways to deliver an exceptional client experience

– Develop and oversee the implementation of client service protocols

– Resolve complex client problems or disputes in a professional manner

– Coach and support team members to help them meet departmental goals

– Keep records and documentation of client interactions for training purposes

– Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement