Creationist Technovations – Manager – Customer Support (6-8 yrs)

Responsibilities

– Improve customer service experience, create engaged customers and facilitate organic growth

– Take ownership of customers issues and follow problems through to resolution

– Set a clear mission and deploy strategies focused towards that mission

– Develop service procedures, policies and standards

– Keep accurate records and document customer service actions and discussions

– Analyse statistics and compile accurate reports

– Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

– Keep ahead of industry’s developments and apply best practices to areas of improvement

– Control resources and utilize assets to achieve qualitative and quantitative targets

– Adhere to and manage the approved budget

– Maintain an orderly workflow according to priorities

Requirements

– Proven working experience as a Customer Service Manager.

– Experience in providing customer service support

– Excellent knowledge of management methods and techniques, SLA, Quality Parameters & Guidelines

– Proficiency in English

– Working knowledge of customer service software, databases and tools

– Awareness of industry’s latest technology trends and applications

– Ability to think strategically and to lead

– Strong client-facing and communication skills

– Advanced troubleshooting and multi-tasking skills

– Customer service orientation

Salary offered: 8-10LPA